Frequently Asked Questions

Find answers to common questions about booking holiday apartments in Orihuela Costa and Torrevieja. Can’t find what you’re looking for? Contact us via WhatsApp at +34 619 952 215.

Booking & Reservations

How do I book an apartment?

Booking is simple: browse our properties, select your dates, and submit a reservation request. We’ll confirm availability within 24 hours. Once confirmed, you can pay securely online via credit card.

What payment options are available?

We offer two payment options:

• Full Payment (100%): Pay the total price by credit card at the time of booking
• Deposit (20%): Pay 20% by credit card now. The remaining 80% can be paid before check-in by credit card, bank transfer, or cash on arrival

Initial payments (20% deposit or 100% full) are by credit card only (Visa, Mastercard). All payments are final and non-refundable.

When is the balance due if I pay a deposit?

If you choose the 20% deposit option, the remaining 80% balance can be paid by:

• Credit card or bank transfer: must be paid at least 7 days before check-in
• Cash on arrival: paid at check-in

We’ll send you a reminder email with payment details.

Cancellation & Refund Policy

Can I get a refund if I cancel?

No. All payments are strictly non-refundable. Whether you paid 20% or 100%, any amount paid will be fully retained regardless of when you cancel. This applies even if you cancel weeks or days before arrival, or on the check-in day itself.

Why is the policy so strict?

When you book, we exclusively block those dates and remove them from availability. Other potential guests cannot book. Late cancellations result in irrecoverable financial loss, especially during high season. Your payment is a booking guarantee that compensates for this commitment.

What happens if I don’t show up?

Failure to arrive on the check-in date without prior notice (no-show) means 100% of the booking amount will be retained. No refund.

What if my flight is cancelled or I have travel problems?

Travel arrangements (flights, transfers, visas, personal schedules) are the sole responsibility of the guest. The following do NOT qualify as valid reasons for a refund:

• Flight cancellations or missed connections
• Travel delays or airline strikes
• Changes to travel plans

We strongly recommend that all guests purchase comprehensive travel insurance to cover unexpected travel disruptions.

What about medical emergencies or special circumstances?

Only serious and verifiable situations that make travel objectively impossible (such as hospitalization or severe medical emergencies) may be reviewed at the property’s sole discretion. Travel inconveniences, airline issues, or changes of plans do not qualify as exceptional circumstances. No refund is guaranteed, no entitlement is created, and the property has no obligation to refund under any circumstances.

Do you recommend travel insurance?

Yes, absolutely. We strongly recommend all guests purchase comprehensive travel insurance before their trip. This can cover flight cancellations, medical emergencies, and other unexpected situations that our cancellation policy does not cover.

How do I cancel my booking?

To cancel your reservation, please contact us via:

• WhatsApp: +34 619 952 215
• Email: info@stayorihuelacosta.com

Please include your booking reference number. Note: cancellation does not entitle you to any refund.

Check-in & Check-out

What are the check-in and check-out times?

Check-in: From 4:00 PM onwards
Check-out: By 10:00 AM

Early check-in or late check-out may be available upon request, subject to availability. Please contact us in advance.

How do I get the keys?

We offer flexible key collection options. Typically, we’ll meet you at the property or provide a secure lockbox code. Exact details will be sent in your booking confirmation email.

Is there someone available if I arrive late?

Yes! We’re available for late arrivals. Just let us know your expected arrival time and we’ll arrange key handover or provide lockbox access instructions.

Property & Amenities

What’s included in the apartments?

All our properties include:

• Fully equipped kitchen (fridge, stove, microwave, coffee maker, utensils)
• Fresh bed linens and towels
• Air conditioning
• Free WiFi
• TV with satellite channels
• Community pool access
• Private parking

Is there WiFi in the apartments?

Yes, all our apartments have free high-speed WiFi. Connection details are provided upon arrival.

Are pets allowed?

Some of our properties are pet-friendly. There’s a small pet fee of €20 per stay. Please check the specific property listing or contact us to confirm if pets are allowed.

Is smoking allowed?

All our properties are non-smoking. Smoking is permitted on terraces and outdoor areas only.

Location & Getting Around

How far are the properties from the beach?

Our properties are located throughout Orihuela Costa and Torrevieja. Most are within 5-15 minutes by car from beautiful beaches like Playa Flamenca, La Zenia, Cabo Roig, and Cala Capitán. Some beachfront properties are just steps from the sand!

What’s the nearest airport?

Alicante-Elche Airport (ALC) is the closest, approximately 45 minutes by car. Murcia International Airport (RMU) is also an option, about 30 minutes away. We can arrange airport transfers upon request.

Do I need a car?

While having a car is convenient for exploring the Costa Blanca, it’s not essential. Our properties are near supermarkets, restaurants, and beaches. Many guests use taxis or local buses. We can help arrange car rentals if needed.

What’s nearby?

Our properties in the Orihuela Costa and Torrevieja area are close to:

• Beautiful beaches (Playa Flamenca, La Zenia, Cabo Roig)
• La Zenia Boulevard shopping center
• Golf courses (Villamartín, Las Ramblas, Campoamor)
• Water parks and family attractions
• Restaurants and bars
• Supermarkets (Mercadona, Carrefour, Lidl)

Contact & Support

How can I contact you?

We’re here to help! Contact us via:

• WhatsApp: +34 619 952 215 (fastest response)
• Phone: +34 619 952 215
• Email: info@stayorihuelacosta.com

We typically respond within a few hours during business hours (Monday-Friday). For urgent matters, WhatsApp is the best option.

What if I have a problem during my stay?

We’re always available to help! Contact us via WhatsApp or phone if you experience any issues. For emergencies, we have 24/7 support available.