Privacy Policy
Last updated: February 2026
Stay Orihuela Costa (“we”, “us”, or “our”) operates the website stayorihuelacosta.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us when making a reservation:
- Full name
- Email address
- Phone number
- Billing address
- Payment information (processed securely via Stripe)
- Travel dates and guest information
2. How We Use Your Information
We use your personal information to:
- Process and confirm your reservations
- Communicate with you about your booking
- Send check-in instructions and property information
- Process payments securely
- Respond to your inquiries and support requests
- Comply with legal obligations
3. Payment Processing
All payments are processed securely through Stripe. We do not store your full credit card details on our servers. Stripe is PCI-DSS compliant and uses industry-standard encryption to protect your payment information.
4. Data Sharing
We do not sell, trade, or share your personal information with third parties except:
- Payment processors (Stripe) to complete transactions
- Property owners/managers to fulfill your reservation
- When required by law or legal process
5. Cookies
We use cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Analyze website traffic
- Improve our services
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@stayorihuelacosta.com
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically kept for 5 years for tax and legal purposes.
8. Data Security
We implement appropriate security measures to protect your personal information, including SSL encryption, secure servers, and limited access controls.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
- Email: info@stayorihuelacosta.com
- Phone/WhatsApp: +34 619 952 215
- Business: Stay Orihuela Costa